To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
You may have a water leak of which you are unaware. It's easy to check, follow these
Find the water meter
Turn off all running water and water-using appliances, and do not flush the toilet.
Read the dial on the water meter and record the reading. After 15 to 20 minutes,
re-check the reading.
If no water has been used and the reading has changed, a leak is occurring. The rate
(gallon per minute) of the leak can be determined by dividing the number of gallons by
the elapsed time.
The indicator on the water meter should also be sitting still, if you see the indicator
(usually a small triangle or star) located on the face of your meter is spinning this lets you know
water is passing though the meter, if no water is being used for any appliances, ice
makers, toilets flushed, etc, you likely have a water leak.
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.